Return Policy
We promise to provide you with quality after-sales service to ensure your shopping rights.
Return Conditions:
- Within 7 days of receiving the product, if quality issues are found, you can apply for return/exchange
- Products must be kept in original packaging, unused or undamaged
- Custom products, personal care items, etc. do not support returns
- Product damage caused by customer reasons is not covered by return policy
Delivery Information
We provide fast and secure delivery services, allowing you to enjoy shopping convenience at home.
Delivery Time:
- Ship within 1-3 business days after order confirmation
- 3-5 business days delivery to general areas
- 5-7 business days delivery to remote areas
Delivery Fees:
- Free delivery for orders over $299
- $10 delivery fee for orders under $299
Frequently Asked Questions
Q: How to contact customer service?
A: You can contact us via phone 400-123-4567, email info@goodshop.com, or online customer service system.
Q: Do products have warranty?
A: Yes, all our products come with corresponding warranty service. Electronic products usually have 1-year warranty.
Q: What payment methods are supported?
A: We support Alipay, WeChat Pay, bank transfer and other payment methods.
Warranty Service
We provide comprehensive warranty service for all products, making your shopping worry-free.
Warranty Coverage:
- Electronic Products: 1-year warranty, 2-year warranty for main components
- Clothing & Shoes: 3-month warranty, free return/exchange for quality issues
- Home Products: 6-month warranty, free repair for functional issues
Online Customer Service
Our customer service team is ready to provide you with professional service support.
Service Hours:
- Monday to Friday: 9:00-18:00
- Saturday to Sunday: 10:00-17:00
Contact Information:
- Customer Service Phone: 0537094897/0257905544
- Customer Service Email: zhangxw66666@gmail.com
- WhatsApp Customer Service: 0537094897/0257905544